Shipping & Returns

Shipping

All our deliveries are sent using Royal Mail signature services.(1-4 working days from dispatch date)Excludes Sundays and Public holidays.
  • Next day service available (By request)
  • Standard charges(5.00) – Special delivery (9.00) (UK Mainland, Channel Isles, IOM, BFPO only)
  • Ireland/Europe (By request) – Rest of World (By request)

Please note - During the summer month’s / Busy show periods. Next day services can be difficult. Please send an email/or phone to check availability.

Returns & Exchange

Faulty items are rare we know, but it can happen!. Also on some occasions garments may not fit in the way you hoped. We offer an exchange or refund within 14 days of delivery or proof of purchase.
Items must be returned unworn and/or unwashed with any original packaging/product tags still attached.
Careful Please when trying on any item. Some Make up’s and Fake tan’s and/or High fragrance products do stain and will mark/damage garments. (We will refuse to exchange or refund on this basis)

PLEASE NOTE. WE do not offer refunds on special order garments or alterations and/or sale items.

Refunds

We aim to process them as quickly as possible. But please allow up to 30 days during busy periods. With items returned for straight refund or an exchange against other items. Postal charges and/or balances will be credited/debited only against the original credit card.
Please always get a certificate or proof of posting when returning items as we can’t be held responsible for goods missing in action (Transit).
Remember we are only small and like to keep it personal so if you have any problems or queries please get in touch we are only too pleased to help either send an email or give us call.

Contacts

Urchin Clothing
East Langton
Market Harborough
Leicestershire
LE16 7TF
Tel : 01858 540172
Email: urchinclothing@gmail.com